Do you provide written records after service?

Yes. Reviewers confirm a written report is given after every service or repair, with each unit tested.

Can you respond to urgent repairs outside standard hours?

Yes. Multiple reviews mention same-day or emergency service calls, with technicians arriving within hours of booking.

Are your technicians experienced at both installation and repair?

Yes. Reviewers report the same team handling installations of multiple units, complex repairs, and maintenance work with equal professionalism.

ACE GROUP EMPIRE

Updated 2026-08-30 · 7,984 reviewed · 986 listed · Scored from 37 Google reviews · How we rank ›

5.0(37) 78 composite score See reviews on Google ✓ Google-verified

Aircon Installation24/7 Emergency Callout

Services: Aircon Installation, 24/7 Emergency Callout
Reviews: 37

What recent reviews say

ACE GROUP EMPIRE delivers consistent five-star results. Reviewers praise John, Amirul, and Roger by name for arriving on time, explaining issues clearly, and leaving work areas spotless. Installation and servicing both rated as thorough, with written reports sent after completion.

The business appears to prioritise customer education: technicians explain maintenance tips and test each unit post-repair. Word-of-mouth spreads fast (many found them via social media), and repeat customers are common. Pricing is described as fair across multiple reviews, with no cost complaints noted.

Praised for

punctual and reliable
neat and professional workmanship
clear communication and transparency
reasonable pricing
post-service reports provided

punctualprofessional-serviceskilled-technicianclean-workmanshipfair-pricingfast-responseresponsive-emergency

Best for: Homeowners wanting tidy, transparent aircon work with detailed follow-up.

Strengths

Named technicians (John, Amirul, Roger) consistently praised
Written service reports provided after every job
Same-day emergency response documented
Experienced at both installation and complex repairs

Worth knowing

Technician John handles customer communication and installations
Technician Amirul provides detailed consultation on options
Technician Roger handles service calls
Post-service written reports standard practice
Same-day emergency response confirmed by multiple reviews
Tested each unit after service and repair
Advised on maintenance and care routines

What reviews say by service

Aircon Installation: Neat, detailed workmanship with proper testing and clean area left behind.
24/7 Emergency Callout: Same-day response on urgent calls; professionally resolved within hours.

How it compares

Rated 5 against a 4.59 average across the 645 aircon installation businesses listed here.
Has more Google reviews than 85% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 89

Review volume 69

Review recency 100

Review sentiment 81

Profile completeness 50

Verification 0

Rating breakdown

Common questions

Do you provide written records after service?: Yes. Reviewers confirm a written report is given after every service or repair, with each unit tested.
Can you respond to urgent repairs outside standard hours?: Yes. Multiple reviews mention same-day or emergency service calls, with technicians arriving within hours of booking.
Are your technicians experienced at both installation and repair?: Yes. Reviewers report the same team handling installations of multiple units, complex repairs, and maintenance work with equal professionalism.

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ACE GROUP EMPIRE

What recent reviews say

Strengths

Worth knowing

What reviews say by service

How it compares

How we scored this

Rating breakdown

Common questions

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