Ban Soon operates an air conditioning and electrical shop in Desa Tun Razak with a stark split in customer experience. Recent five-star reviews praise friendly staff and professional Daikin service work, but one-star feedback consistently reports staff closing early without notice, ignoring published hours, and being unresponsive when called. The business also serves as a Shopee collection point, which appears to be a source of customer frustration rather than a reliable additional service.
One reviewer called them an experienced contractor without doubt. Another reported unwilling to follow standard procedure, sloppy dealings, and poor business ethics. The rating spread is wide: 75% five-star against 25% one-to-two-star reviews.
Reviewers consistently report speedy, thorough work and a friendly, professional crew. Services from chemical wash to full installation are completed on time with clean results. The team communicates clearly about what needs doing and follows up after the job. Named technicians like Haikal, Tajul, and Abe handle aircon servicing, installation, and repair across residential and light commercial settings. Pricing sits fair against competitors. One reviewer noted a single slot was kept on time despite the busy afternoon booking window.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-30
