Mr Lee and the team deliver smooth installations with friendly service and quick turnaround, earning praise from customers who got units up and running on schedule. However, after-sales repairs and warranty work draw sharp criticism: customers report being ignored when calling for fixes shortly after installation, with no follow-up or resolution.
Limited review evidence available. The business operates in Shah Alam and covers Subang Jaya and Selangor. Their website lists maintenance, repair, and chemical cleaning services, but review details are minimal to judge service quality.
KH Brother earns trust through speed: most jobs done the same or next day, installations left clean and debris-free. Technicians arrive on time, explain work clearly, and stay reachable on WhatsApp. One recent customer paid RM280 for chemical service, then faced a water leak two months later and was quoted another RM280 just to diagnose it-a frustration that sits against otherwise consistent praise for fair pricing and neat work. Installation and repair dominate the positive feedback. Customers report skilled work on split-unit replacements, quick leak fixes, and thorough chemical cleans that open everything. Staff slot requests into schedules flexibly and follow through. The business serves Shah Alam and Klang Valley, with years of repeat customers, though the warranty experience suggests caution if a fault emerges soon after service.
Reviewers consistently describe swift, professional work that leaves their air-con running noticeably cooler. Many are long-term customers who credit the team's honest advice, attentive follow-up, and clean work habits for their loyalty. Technicians diagnose faults accurately, turn up punctual, and handle multi-unit jobs and major repairs (dismantling, insulation replacement, leak detection) without fuss. The business operates across Setia Alam and responds within 24 hours for service calls.
Last updated 2026-08-30
