20 low data
Aircond & Electrical Solution
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
24/7 Emergency Callout
Fresh Cool Services Sdn Bhd
Aircon RepairAircon InstallationAircon Servicing & Chemical WashResidential / Home Aircon SpecialistCommercial & Industrial Aircon24/7 Emergency Callout
- Location
- Taman Sri Manja, Petaling Jaya
- Services
- Aircon Repair, Aircon Installation, Aircon Servicing & Chemical Wash
- Reviews
- 131
- Ranking
- #56 in Aircon Repair
- Best for
- Homeowners and offices seeking thorough aircon cleaning with honest technician advice.
Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-08-29.
What recent reviews say
Most customers praise Fresh Cool for clean, thorough work and staff professionalism. Kok Hou and Jasper stand out for attentiveness. However, a strand of complaints flags serious gaps: technicians have left dirt on floors and wandered through homes without permission, some jobs left customers worse off (bad smells, loud noise, cooling failures after service), and a few felt pressured on pricing or ignored when things went wrong.
The business claims over 20 years' experience and offers a full menu from gas top-ups to chemical overhauls. Strength lies in their punctuality, customer service responsiveness, and willingness to explain work before and after. The risk is uneven technician conduct off the job and occasional disputes over warranty or repair scope.
Praised for
- professional technicians
- thorough cleaning
- punctual arrival
- fair pricing
- responsive customer service
Watch-outs
- poor in-home etiquette and privacy respect
- inconsistent workmanship quality
- unclear pricing and upselling
- unresponsive to complaints
- installation errors
punctualprofessional-serviceskilled-technicianfair-pricingresponsive-emergencyclean-workmanshippoor-followupdelayed-servicehonest-diagnosis
Best for: Homeowners and offices seeking thorough aircon cleaning with honest technician advice.
Think twice if: Homes where privacy and cleanliness during service visits matter; past customers have reported technicians carrying dirty equipment inside and entering unauthorized areas.
Where this business shines
- Technicians explain work step-by-step before and after
- Punctual arrival with reminders
- HPS high-pressure steam cleaning and chemical overhaul options
- No brand bias; honest diagnosis without unnecessary upselling
Worth knowing
- Technician Kok Hou noted for professionalism and attention to detail
- Technician Jasper praised for knowledge sharing and engagement
- Services include strip-down cleaning, gas top-up, HPS high-pressure steam cleaning, and chemical overhaul with or without dismantling
- Customer service staff member Carol mentioned in complaint but did not follow up
- One customer reported drilled wall hole not compensated
- Another received diagnosis of bad smell and cooling loss after service with no resolution
What reviews say by service
- Aircon Servicing & Chemical Wash
- Thorough cleaning and gas top-up praised; some customers reported cooling issues or bad smells after service.
- Aircon Repair
- Diagnosed and fixed urgent breakdowns efficiently; one customer reported incorrect diagnosis and refusal to rectify blower joint issue.
- Aircon Installation
- One installation resulted in a drilled hole in the customer's wall with no compensation offered.
- 24/7 Emergency Callout
- Helped a customer with sudden AC failure in summer quickly; one complaint of technician no-show and poor communication.
How it compares
- Rated 4.5 against a 4.63 average across the 451 aircon repair businesses listed here.
- Has more Google reviews than 96% of the businesses in this directory.
What earned this score?
Ranking Method Star rating 67
Review volume 92
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30
Rating breakdown
5
108
4
5
3
1
2
3
1
14
Common questions
- What is included in the cleaning service?
- Services include strip-down of the AC unit to be cleaned, gas top-up, and blow-drying of internal components. They also offer HPS high-pressure steam cleaning and chemical overhaul with or without dismantling.
- Do you provide a warranty?
- One recent review mentioned a warranty included; however, another customer disputed a technician's claim of a six-month warranty, saying no warranty existed. Contact the business to confirm current warranty terms.
- Are you available for emergency repairs?
- Their website lists 24/7 emergency service, and a customer reported they responded quickly when an AC stopped working during summer.
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