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Fresh Cool Services Sdn Bhd

Updated 2026-08-30 · 7,984 reviewed · 986 listed · Scored from 130 Google reviews · How we rank ›

4.5(130) 79 composite score See reviews on Google ✓ Google-verified
Aircon Servicing & Chemical WashCommercial & Industrial AirconResidential / Home Aircon SpecialistAircon InstallationAircon Repair
Fresh Cool Services Sdn Bhd
Services
Aircon Servicing & Chemical Wash, Commercial & Industrial Aircon, Residential / Home Aircon Specialist
Reviews
130

What recent reviews say

Most customers experience quick, thorough air-con cleaning and repair work delivered on time by knowledgeable staff who explain the process and charge fairly without pushing extras. The company's strength lies in technical competence and punctuality, but several reviews flag workplace behaviour problems: technicians tracking dirt indoors, wandering into private areas, and staff becoming defensive when quoted prices change or errors occur.

Service quality varies. Some customers report excellent results after HPS high-pressure cleaning or gas top-up, while others describe cooling issues after service or installation mistakes like drilling the wrong hole. Warranty terms have been disputed in writing, and response to complaints has sometimes been slow or dismissive. Best suited for those prioritising a thorough clean and fair pricing, but worth clarifying warranty details and service guarantees upfront.

Praised for
  • punctual and reliable scheduling
  • thorough cleaning and technical work
  • professional and courteous technicians
  • honest pricing and no unnecessary upselling
  • responsive customer service
Watch-outs
  • poor in-home etiquette and privacy respect
  • inconsistent workmanship quality
  • unprofessional communication during disputes
  • installation errors and lack of accountability
  • warranty claims disputed
punctualskilled-technicianprofessional-servicefair-pricingpoor-communicationclean-workmanshipdelayed-serviceno-show
Best for: homeowners needing thorough aircon cleaning and gas top-up at transparent rates
Think twice if: you need firm warranty terms in writing, value in-home privacy, or require accountability for installation mistakes

Strengths

  • Kok Hou and Jasper named as professional technicians
  • HPS high-pressure steam cleaning and chemical overhaul offered
  • Punctual appointments with reminder calls
  • Honest pricing without unnecessary upsells

Worth knowing

  • Technician Kok Hou praised for professionalism and cleanup
  • Technician Jasper and team noted for knowledge-sharing
  • Service includes strip-down cleaning, gas top-up, and blow-dry of internal components
  • HPS high-pressure steam cleaning offered
  • Reminder calls sent hours before appointment
  • One customer reported drilled hole not compensated
  • Warranty terms disputed in at least one review
  • Customer Carol from support allegedly did not respond to complaint

What reviews say by service

Aircon Repair
Mixed: rapid problem-solving praised in summer emergency, but one customer reported misdiagnosis of blower joint issue and reluctance to fix
Aircon Servicing & Chemical Wash
Mostly positive: thorough cleaning and gas recharge noted repeatedly; one report of bad smell after service and another of cooling issues post-clean
Aircon Installation
Installation error reported (drilled wrong hole); company refused compensation
Commercial & Industrial Aircon
Limited evidence; one review mentions office use but no specific commercial detail

How it compares

  • Rated 4.5 against a 4.64 average across the 433 aircon repair businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 67
Review volume 92
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
108
4
5
3
1
2
3
1
13

Common questions

Do they offer a warranty on their service?
Warranty terms vary by service type. Reviewers report a 6-month warranty mentioned verbally, and another mentions warranty being provided, but at least one customer found no written warranty. Confirm terms in writing before booking.
What does their HPS cleaning package include?
HPS high-pressure steam cleaning is offered as a separate package; reviewers report thorough cleaning, blow-dry of internal components, and gas top-up included in their service quotes.
Do they send reminders before arrival?
Yes. Reviewers report the team sends appointment reminder messages a few hours before scheduled arrival.

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Last updated 2026-08-30