Will the technician explain what they're doing during servicing?

Yes. Reviewers note that technicians like Daniel take time to explain work clearly and educate customers on unit maintenance.

Can I trust the technician to be honest about what needs fixing?

Most reviewers report honest diagnosis. However, one customer was charged for repairs without a detailed price list or approval beforehand, so confirm pricing in writing first.

Do they do roof drilling for installation?

Yes, they route copper through the roof. One customer experienced water damage from inadequate waterproofing at the drill hole. Discuss routing plans and waterproofing methods in writing before installation.

MRF SOLUTIONS SDN BHD

Updated 2026-08-30 · 7,984 reviewed · 986 listed · Scored from 19 Google reviews · How we rank ›

4.5(19) 65 composite score See reviews on Google ✓ Google-verified

Aircon InstallationAircon Repair

Services: Aircon Installation, Aircon Repair
Reviews: 19

What recent reviews say

Most customers praise individual technicians like Daniel, Taqif, Mustakim and Haziq for their skill, punctuality, and willingness to explain work clearly. Several note thorough cleaning and honest assessments. However, management failures surface repeatedly: one customer was charged without a detailed price list or approval, another discovered water damage from roof drilling done without prior discussion, and one cited incomplete floor cleanup. The disparity between frontline service and business processes undermines otherwise strong technical work.

Praised for

professional, knowledgeable technicians
thorough cleaning and workmanship
punctual arrival and fast service
honest diagnosis
patient customer education

Watch-outs

poor communication on pricing and approval before work
incomplete cleanup (water spillage areas)
installation routing issues and water damage
lack of consent on drilling decisions

punctualskilled-technicianpoor-communicationclean-workmanshiphonest-diagnosisprofessional-service

Best for: homeowners wanting clear explanations and thorough cleaning from knowledgeable technicians

Think twice if: installations requiring roof drilling: confirm routing and waterproofing plans in writing before work begins

Strengths

punctual arrival and fast turnaround
technicians explain work and educate customers
thorough unit cleaning
honest assessments and diagnosis

Worth knowing

Technicians Daniel, Taqif, Mustakim, and Haziq named as professional and hardworking
Customers report technicians explain maintenance and system issues during service
Installation involved roof drilling that later caused water damage and leaks due to inadequate waterproofing
One repair carried out without detailed price list or prior approval from customer

What reviews say by service

Aircon Installation: roof drilling and copper routing caused water damage from inadequate waterproofing and lack of prior consent
Aircon Repair: technicians skilled and thorough in diagnosis and cleaning; customers praise honest explanations and fast service

How it compares

Rated 4.5 against a 4.64 average across the 433 aircon repair businesses listed here.
Has more Google reviews than 74% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 70

Review volume 56

Review recency 94

Review sentiment 50

Profile completeness 75

Verification 30

Rating breakdown

Common questions

Will the technician explain what they're doing during servicing?: Yes. Reviewers note that technicians like Daniel take time to explain work clearly and educate customers on unit maintenance.
Can I trust the technician to be honest about what needs fixing?: Most reviewers report honest diagnosis. However, one customer was charged for repairs without a detailed price list or approval beforehand, so confirm pricing in writing first.
Do they do roof drilling for installation?: Yes, they route copper through the roof. One customer experienced water damage from inadequate waterproofing at the drill hole. Discuss routing plans and waterproofing methods in writing before installation.

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