Most reviewers praise fast, punctual service and competitive prices, often naming Serene for helpfulness. Several note appointments kept on schedule and quick problem-solving. However, isolated complaints surface: one customer's aircon stayed warm after servicing with no callback, and an older review flags slow sales-team quotation responses.
Based on limited recent reviews, so treat this as low-confidence.
Two one-star reviews from four years ago describe a contractor who charged for work claiming it was fixed but wasn't, then refused to return without extra payment. Review evidence is limited to these two accounts.
90% of reviews are five-star. Customers consistently praise the team's friendliness, professionalism, and speed. Work quality is regularly described as neat and thorough. One negative review from a year ago cited a specific staff member's failure to answer calls and keep promises; most other feedback suggests strong follow-up and willingness to return if issues arise.
Sparse review evidence: one detailed complaint alleges poor installation, compressor damage, and denial of responsibility; one brief positive rating provides no detail. Low confidence in overall service quality.
Last updated 2026-08-30
