Two one-star reviews from four years ago describe a contractor who charged for work claiming it was fixed but wasn't, then refused to return without extra payment. Review evidence is limited to these two accounts.
Based on limited recent reviews, so treat this as low-confidence.
Sparse review evidence: one detailed complaint alleges poor installation, compressor damage, and denial of responsibility; one brief positive rating provides no detail. Low confidence in overall service quality.
The shop earns near-universal five-star ratings for staying open around the clock and stocking items other stores don't carry. Staff answer emergency calls at midnight and keep the till open past closing time when customers urgently need a repair part. Service covers aircon installation, chemical wash, gas top-up, and leakage work alongside electrical sales and hardware. The owner handles transactions personally and keeps shelves well-organized for DIY buyers and tradespeople alike.
Most reviewers praise fast, punctual service and competitive prices, often naming Serene for helpfulness. Several note appointments kept on schedule and quick problem-solving. However, isolated complaints surface: one customer's aircon stayed warm after servicing with no callback, and an older review flags slow sales-team quotation responses.
Last updated 2026-08-30
