24 low data
DNS UTARA TRADING
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Aircon Installation
STAR-ACOND (M & E) TRADING SDN. BHD. (209026-P)
Commercial & Industrial AirconAircon InstallationAircon RepairAircon Servicing & Chemical WashResidential / Home Aircon Specialist
- Services
- Commercial & Industrial Aircon, Aircon Installation, Aircon Repair
- Reviews
- 25
What recent reviews say
Mark and his team deliver consistent, responsive aircon service over years. Installation is swift and careful, servicing thorough (they clean up and diagnose beyond routine work), pricing fair. One customer found the owner resistant to standard inquiry questions, leading to service cancellation. For most, the reliability and personal attention justify long-term loyalty.
Praised for
- responsive owner and staff
- reliable long-term service
- fair pricing
- skilled installation and servicing
- thorough workmanship and cleanup
Watch-outs
- poor handling of customer inquiries
- owner sensitivity to follow-up questions
punctualfast-responsefair-pricingskilled-technicianprofessional-servicereliable-warrantyclean-workmanship
Best for: families or businesses needing long-term aircon care with quick response
Think twice if: you anticipate many follow-up questions about spec details or warranty terms before committing
Strengths
- established since 1977
- authorized Daikin and Panasonic dealer
- owner Mark highly responsive
- large project capability
- factory-trained technicians
Worth knowing
- Owner Mark Ng has served individual customers for nearly 10 years continuously
- installation team named as Ah Wai and Kit praised for speed and workmanship
- technician Mr. Chin also mentioned as professional
- team of up to 8 people deployed for large jobs (e.g., 8 unit pairs in 2 days)
- cleaned water leaking issue after another contractor could not
- installed ducted inverter units at St Mary Residences
- replaced 15-year-old York units with Panasonic Inverters using old pipes and painted walls
What reviews say by service
- Aircon Installation
- Fast, careful installation with experienced teams; complete jobs (painting, leveling, piping) without cutting corners
- Aircon Servicing & Chemical Wash
- Thorough servicing beyond routine: diagnose problems, troubleshoot, clean premises; solved recurring leak after competitor failed
- Residential / Home Aircon Specialist
- Consistent long-term service; customers return for years; responsive to urgent needs
- Commercial & Industrial Aircon
- Handle large multi-unit installations and complex projects with dedicated crews
How it compares
- Rated 4.5 against a 4.54 average across the 190 commercial & industrial aircon businesses listed here.
- Has more Google reviews than 78% of the businesses in this directory.
How we scored this
Ranking Method Star rating 69
Review volume 61
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30
Rating breakdown
5
22
4
0
3
0
2
0
1
3
Common questions
- How quickly can Mark and his team respond if my aircon breaks?
- One customer reached out late morning and had working units by evening. Owner Mark is described as highly responsive to calls and messages.
- Can Star-Acond handle large installation jobs?
- Yes. They deployed up to 8 technicians to replace 8 unit pairs in 2 days and have experience with multi-unit commercial projects like St Mary Residences.
- Do they service aircons they didn't install?
- Yes. Multiple reviews show customers using them for ongoing servicing of existing units, and they solved a persistent water leak issue another contractor could not fix.
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Aircon Servicing & Chemical WashAircon InstallationAircon Repair